Terms and Conditions

  • §1 Bookings (by phone, fewo-direkt.com, or via the website www.natura-ferienpark.de)

    1. By clicking the booking button, you confirm your reservation for the selected accommodation at the indicated price and time period. The lessor is Natura Ferienpark GmbH. After booking, you will receive a booking confirmation via email as a guest/tenant. The lessor rents the accommodation described in the booking confirmation to the tenant, including the tenant’s full identification data (ID/passport, bank account/credit card details), the duration of the contract, the number of persons staying in the property, the total price and its components (individual prices for accommodation, cleaning fee, city tax, payment method, and type).

      The tenant accepts the house rules and the terms outlined in §4 (Liability and Duties of the Tenant) without reservation. The house rules attached to this document apply.
      The rental property is fully furnished and rented as described in the listing. The furnishings are the property of the lessor and are entrusted to the tenant for the agreed rental period. The tenant assumes responsibility for the proper care and handling of the property, including cleaning dishes and disposing of waste during the rental period.

      The tenant receives keys for the duration of the rental. Any costs arising from lost or damaged keys or locks will be borne by the tenant.
      Check-in is from 2:00 PM on the day of arrival.
      Check-out is by 10:00 AM on the day of departure.

      We will try to accommodate reservation changes but reserve the right to deny such requests.


    §2 Payment

    1. The rental price is based on the total amount stated in the booking confirmation, which includes the cost of a one-time final cleaning.

    2. Payment is primarily made using the credit card you provided. The total amount will be charged to your credit card at the time of booking. If the charge cannot be processed or the card is invalid, Natura Ferienpark GmbH reserves the right to cancel the booking.

    3. Payment can also optionally be made via bank transfer or PayPal, provided the tenant submits a written request to the lessor and receives written approval, including payment instructions.

      Bank details:
      Natura Ferienpark GmbH
      Berliner Sparkasse
      IBAN: DEE93100500000190911549
      BIC/Swift-Code: BELADEBEXXX


    §3 Cancellations

    1. For direct bookings (phone, fewo-direkt.com, www.natura-ferienpark.de, or www.primeflats.com), the following cancellation policies apply:

      • Cancellations up to 30 days before check-in are free of charge.
      • For cancellations less than 30 days before check-in, only the cleaning fee will be refunded.
    2. If the tenant ends their stay early, they remain obligated to pay the full rental price.

    3. Cancellations or terminations must be made in writing. The effective date is the date the notice is received by the lessor.

      For bookings not made by phone, www.natura-ferienpark.de, or www.primeflats.com, the cancellation policies of the respective platform apply.


    §4 Liability and Duties of the Tenant – House Rules

    1. The rental property, including furniture and other items, must be treated with care. The tenant is responsible for ensuring their accompanying or visiting persons also act with care. The tenant is fully liable for damages caused to the property, furniture, or other items by themselves or their accompanying persons.

      Any defects identified upon taking over the property or occurring during the rental period must be reported to the lessor immediately. Failure to report promptly will result in no claim for compensation or price reduction. This is especially true for damages reported after the stay that the lessor could have resolved in time.

    2. The rental property is non-smoking. Violations will result in a penalty of two daily rates.

    3. The tenant must dispose of their waste by the time of departure. Waste disposal facilities are available in the courtyards.

    4. Pets are not allowed. Violations will result in the tenant covering the full cost of anti-allergic cleaning of the property.

    5. A fee of €100 will be charged for lost keys.

      Quiet hours begin at 10:00 PM. Parties are not permitted. In case of disturbances, the lessor reserves the right to exercise their house rules and evict guests from the property.

      The tenant agrees to abide by these house rules.


    §5 Written Form, Severability Clause, Updates

    1. Amendments or additions to this agreement must be made in writing, including changes to this clause.

    2. If any provision of these terms is found to be invalid or unenforceable, it shall be removed without affecting the validity and enforceability of the remaining provisions. A valid and enforceable provision that closely aligns with the economic intent of the invalid clause shall replace it.

    3. If a contract is concluded with a person residing outside your country, the contract shall be governed by the laws of the Federal Republic of Germany, with jurisdiction in Potsdam.

    4. These terms and conditions may be updated at any time without prior notice. Changes will be announced on the websites natura-ferienpark.de, primeflats.com, or related services and will take effect immediately. By continuing to use the services after the announcement, you agree to the updated terms. If you do not agree with the changes, you must stop using the services immediately.